Shipping policy
Dispatch Timeframes
All orders are shipped from our HQ in Brisbane, Australia.
We aim to dispatch orders within 1-3 business days after purchase. We do not ship on weekends or Public holidays. Please allow 3-5 days for your order to be shipped during product releases.
Your order will need to be placed prior to 10am for same day dispatch.
Order Cancellation Requests
In accordance with Australian Consumer Law, we are not required to offer you a refund for cancellation requests due to, but not limited to the following:
- Change of mind
- Found the item cheaper somewhere else
- Decided you have no use for it
Delivery Delays
Once your order has left our office, it is in the hands of Australia Post or DHL. Any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on locations. Shipping costs will not be refunded for shipping delays.
Pre-Order Items
Items available for pre-order will be dispatched as soon as possible after the expected delivery date. Orders will not be refunded due to any delays from suppliers outside of our control.
In the case that multiple items have been ordered along with the pre-order item, all items will be shipped together once the pre-order has been received into the warehouse. We are unable to split orders however, if you wish to do so, please contact us at [email protected]
*Please note we cannot add items to your pre-order once you have paid*
Sizes cannot be changed if you purchase via Afterpay - your order will have to be cancelled and you will need to re-purchase the correct size.
Return To Sender
It is the sole responsibility of the customer to enter their correct address, as well as collecting their parcel from the collection point, if applicable. The Lullaby Club are not liable for any information entered incorrectly in the checkout, which is a secure environment.
If the parcel is unable to be delivered due to the customer's error and therefore returned to sender (RTS), The Lullaby Club will contact the customer with options for re-shipment at the buyers expense.
Returns & Exchanges
Returns
We request for all returns to be received by our warehouse within 30 days of your delivery date.
We strongly recommend obtaining tracking on your return parcel, as we cannot process a return without physical goods or proof of delivery.
We aim to process returns within 1-2 business days of your parcel showing as delivered to our warehouse
How Do I Return My Item(s)?
To submit a return click HERE
All goods must arrive back to The Lullaby Club in their original condition (unused & unwashed). Any goods that have been damaged or altered from their original condition are not eligible for return.
Please keep a copy of your receipt or proof of shipment, as we cannot process a return without physical goods or proof of delivery.